If for whatever reason, you are not satisfied with your product and wish to return it to DAMSON for a refund, DAMSON operates a standard 30 days refund policy from the date of shipping, with the exception of the Damson S-Series Dolby Atmos system which enjoys a 100 days refund policy.
In order to qualify for a refund, the Consumer MUST have bought the product through damsonglobal.com. Refunds cannot be provided where a third party is involved. In this case DAMSON advises the consumer to contact the vendor from where they purchased.
To qualify for a refund, the Consumer MUST contact DAMSON within 30/100 days of shipping notification. Any request for refund after this period will be rejected.
Prior to returning any item, the Consumer must notify DAMSON to obtain a Return Authorisation Number ("RAN"). The RAN number should be clearly marked on the external of the package containing the product being sent to DAMSON. DAMSON will not accept a return that does not have a RAN number. The Consumer shall bear the cost of shipping the product to DAMSON.
The product MUST be returned in its original packaging (outer box) and include ANY and ALL accessories. Failure to return the item in the same condition as it was shipped to the Consumer may result in the rejection of the refund or additional costs being applied. Products returned unopened/unused will be refunded in full. The extent to which you handle the goods is the same as you were assessing them in a shop.
All products should be returned to DAMSON at the consumers own cost. Damson has customer returns facilities in the UK & US.
Proof of Postage is not proof of delivery. We recommend shipping using a tracked service.
Refunds can be expected within 14 days of receipt of goods at DAMSON and will only be submitted through to the original credit card or Paypal account. Due to fraud and Anti-Money laundering laws requests to submit funds in any other form cannot be granted.
Please note: Products purchased through third party websites or crowdfunding websites (Indiegogo or Kickstarter) are not entitled to refunds.